At Zyloxd, we’re committed to delivering high-quality products and services you can count on. That’s why we offer a 100% satisfaction guarantee on all eligible orders.

If your item arrives damaged, is significantly delayed, or is not delivered at all, you’re entitled to a full refund—just submit a request through our Support or Refund section.

For partial deliveries, you’ll only be charged for the items you successfully receive. Any undelivered portion will be refunded once your request is reviewed and approved.

Delivery typically takes 20 to 30 days, depending on your location and product type. If there’s any delay, return, or issue with your shipment, we’ll notify you right away. Didn’t get a notice? Reach out via our Refund Request form, and we’ll prioritize resolving the issue.

For updates on your order status or any other questions, visit our Support section — we’re here to help.

We’re happy to help. If you have any questions regarding a product or an order, please feel free to reach out to us at customercare@zyloxd.com